FAQ

What's Going On With My GPS?

If your GPS results appear to be inaccurate or you are not able to lock GPS signal here are some tips:

1. Make sure you have installed the latest version of the app.

2. Reset network and location warnings in settings, and reboot device.

3. Before you start tracking your next activity, be sure to wait until there is a solid GPS indicator on the notification bar.

4. If none of the above work, it is possible the app did not download to the phone correctly. Try deleting/reinstalling the app to see if this helps. Check out our articles below for instructions on how to safely reinstall the Runjoy app!

What Should I Do If My Activity History Is Missing?

Did you log onto your phone to discover that all your activities are missing? You're not alone, and this could be caused by just a bit of confusion! Let's figure out where your activities went and get you back out there.

Members of the Runjoy community will often log into the app and discover that they do not see any of their activities in their account. If this is happening to you, it's possible that you have just created a new account by mistake! Try to log out the app, and keep trying to log in with Facebook, or Google+ account.

Why Are My Activities Not Posting To Twitter?

Having trouble posting your activities to Twitter? Try the following suggestions...

After completing an activity, be sure you are in an area with a strong 3G or WiFi signal before attempting to save and sync activity to web.

Also, make sure your sharing settings are correctly set so that your activities are viewable to 'Everyone'

If none of these suggestions work for you, please contact p-sports@zigexn.co.jp.

What Languages Does Runjoy Support?

If you were wondering what languages the Runjoy app supports then you have come to the right place!

Languages we support as of 12/8/2015

English and English (UK)

Japanese

**At this time the Runjoy app and website are available in the above languages. We hope to bring our website and emails to other languages in the future!

How Are Calories Burned Calculated?

When calculation Calories burned we include the following factors:

Distance

Time

Body weight measurements

* If you wish to add new communities to Runjoy, please send us a request.
And if you have any suggestion, please contact us via email p-sports@zigexn.co.jp. We shall consider and make plan to add your suggestion to Runjoy ASAP. Thank you.